Team Leader - Tucker's Onion Burgers (Tulsa Hills)

Already a staple in the OKC area, the Tulsa Hills Tucker's is looking for Team Leaders to join us! If you're ready to be a part of a team that values executional excellence, intentional service, extreme hospitality, and culinary trust, apply today!

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POSITION SUMMARY:_

The Team Leader is responsible for assisting the store managers in maintaining a positive and friendly store environment. Team Leaders assist in training, guest service, hospitality, product knowledge, education, encouraging safe and sanitary work practices, and a demonstrated commitment to our policies and procedures.

_STORE OPERATIONS:_

• Maintains a clean, organized, and stocked environment, requisitioning additional product when necessary.
• Facilitates effective and positive communication amongst all Team Members.
• Performs all POS duties including opening and closing procedures, and coordinating with AGE HQ as necessary.
• Is responsible for store funds while running a shift and ensures all cash handling procedures are upheld.
• Assists the store managers in maintaining proper Team Member coverage and identifies staffing needs in a timely manner.
• Provides guidance and actively sets an example for Team Members.
• Follows and directs Team Members to follow policies, procedures, and adhere to service, food, beverage, and cleanliness standards.
• Assigns and ensures completion of Team Member duties to support store operations.
• Promotes and practices safe and sanitary work habits, reports potential safety hazards, operational inconsistencies, and Team Member incidents to the store managers.
• Is able to perform all FOH and BOH Team Member duties, and fill sin where needed to ensure guest service standards and efficient operations in all aspects of the store.

_SERVICE AND HOSPITALITY:_

• Is the role model for EXTREME HOSPITALITY during his/her shift.
• Ensures that all Team Members greet and respond to guests with fast, efficient, friendly, and personalized service.
• Develops a rapport with customers by learning their names, favorite drinks and food items.
• Responds proactively to prevent guest complaints. Investigates and resolves guest incidents swiftly in a constructive and positive manner.
• Consistently monitors, coaches, and encourages Team Members to meet hospitality and service standards.

_PRODUCT:_

• Ensures that all recipes, specs, and procedures are followed, maintaining the highest quality and consistent product standards.
• Ensures that Team Members are educated on all of our products by being an expert on all of our food, beverages, policies and procedures.
• Tastes products on a per shift basis for quality assurance.

_TRAINING AND DEVELOPMENT:_

• Communicates and champions our mission, vision, and values, maintaining positive morale and a high-energy, fun work environment.

Inspires Team Members to perpetuate our guiding principles to each other and guests.

• Actively uses all training programs in order to develop leaders amongst fellow Team Members.

• Facilitates teamwork amongst employees and management provides coaching and meaningful feedback on performance expectations.
• Attends meetings to align Team Members and ensure a cohesive work environment.

_JOB REQUIREMENT:_

This position is well suited for a hands-on individual with no less than 2 years of practical restaurant experience.

• High school diploma or equivalent.
• Basic computer skills and familiarity with electronic equipment.
• Must be able to work overtime, including weekends, evenings, and special events.
• Frequent use of hands and arms, and constitution to stand on feet for long periods of time.
• Must be able to lift up to 50 pounds and frequently bend and twist from the waist.
• Well organized and detail oriented, ability to multi-task.
• Excellent verbal and written English communication skills.