Support Enginner

GSB Solutions · Sao Bernando Do Campo, São Paulo, Brazil

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Field Support Engineer & Network Skills Key Responsibilities

Provide Level 2 technical support to end users onsite.
Diagnose and resolve issues related to computer equipment, peripherals, and applications.
Perform installation, configuration, and replacement of IT equipment.
Execute Rack & Stack activities for network equipment and servers.
Perform cabling, organization, and labeling within racks.
Support connectivity tasks and basic network troubleshooting.
Address Field Support requests within established service timeframes.
Document activities and incidents in ticket management tools.
Collaborate with local and remote teams to resolve technical issues.

Requirements

Experience providing Level 2 technical support to end users.

Knowledge of hardware, Windows operating systems, and productivity tools.

Experience with onsite support (Deskside Support / Field Support).

Networking knowledge, including

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