Content Author

MAIN RESPONSIBILITIES / DUTIES

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Responsible for integrating several modules to create a web page.

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Implements required configurations to activate the required modules for the web application / website.

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Localises web application / website (where applicable) via backoffice / content management system (CMS).

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Upload contents into the web application / website.

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Performs webmastering (page setup) on imported contents.

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Participates in End-to-End Testing with all required parties to ensure the web application / website is fit for purpose (including unit testing of own completed task).

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Participates in User Acceptance Testing with client to ensure the web application / website is fit for use.

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Participates in the Launch of the web application / website.

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Ensures administration and maintenance of sites.

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Creates/modifies contents, includes images and newsletters.

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Manages multimedia Visual graphical interfaces and editorial content.

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Ensures integration of multimedia elements.

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Moderates the site and improves SEO.

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Manages updating and archiving of web pages.

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Provides workload estimation of assigned tasks and ensures delivery in agreed time frame.

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Ensures alerts are raised proactively.

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Abides to practices and processes across disciplines.

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Ensures effective communication and promotes a sense of participation and involvement.

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Any other duty related to your position, assigned by your reporting line.

REQUIREMENTS / QUALIFICATIONS

ACADEMIC BACKGROUND

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Desired: Diploma or Bachelor's degree in Information and communications technology (ICT) or related field

REQUIRED EXPERIENCE

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Proven experience in using Service management systems such as HPSAW, JIRA, ServiceNow

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Proven ability to follow practices and processes to ensure high-quality support services to the clients.

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Working knowledge of Microsoft Office Excel.

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Desirable:

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1+ year of experience in IT or IS field