Volunteer - Thrift Greeter

Title: Hillcrest Greeter Volunteer

Key Responsibilities

· Promote and support the mission of Hillcrest Transitional Housing in our interactions with shoppers, donors, staff, and other volunteers.

· Greet customers as they enter the store and explain any sales/promotions.

· Point customers to requested departments and staff when needed.

· Thank shopper when exiting the store.

Initial Impact

· Customers, donors, and volunteers receive care and hospitality from a helpful staff of volunteers.

· Funding is provided for Hillcrest Transitional Housing programs, benefitting those in need.

· Quality merchandise is available at greatly discounted pricing.

Sustained Outcome

· Financial and material support is provided for Hillcrest Transitional Housing in moving individuals, youth, and families from homelessness to self-sufficiency, as well as diverting unsellable donations from our landfills.

Training & Support

· New Volunteer Orientation

· Initial training with a volunteer buddy or staff member on how to address/greet a customer and promote Hillcrest sales, events, and programs.

· Ongoing support from site management staff regarding policies and procedures

Commitment

· To be considered a recurring Hillcrest volunteer, you must commit to a minimum weekly shift of three hours.

· Available shifts include.

Mon-Fri 10 am to 1 pm - Mon-Fri 1 pm to 4 pm – Mon-Fri 4 pm to 7 pm.

Sat 10 am to 1 pm - Sat 1 pm to 4 pm

Qualifications/ Skills

· This role requires the volunteer to have compassion and respect for all people, including donors, shoppers, clients, residents, staff, and other volunteers.

· Be friendly and outgoing.

· Provide superior customer service to shoppers.

· Follow instructions.

Benefits

· Build relationships within a community of like-minded volunteers.

· 25% discount at thrift stores, with proper identification and being listed as a recurring volunteer.

· Qualify for the 50% monthly volunteer discount day (1 day a month as listed on our calendar).