Product Owner

The Product Owner will play a critical role in defining product vision, gathering and analyzing requirements, prioritizing features, and ensuring the successful execution of product initiatives. This role requires a deep understanding of Agile methodologies, including SAFe, and prior experience in EHR/EMR software. The Product Owner will work closely with stakeholders, including customers, engineering teams, sales, and leadership, to ensure product success. Key Responsibilities: Product Strategy and Vision • Define and communicate the product vision and strategy, ensuring alignment with market trends, customer needs, and business goals. • Develop and maintain a product roadmap outlining planned features and enhancements. • Ensure strategic prioritization of product initiatives based on business objectives and customer impact.. Requirements Gathering and Documentation • Conduct customer discovery sessions and engage with stakeholders to gather requirements. • Translate business needs into clear and concise user stories, acceptance criteria, and mock-ups for development teams. • Ensure that all product documentation, including feature specifications, help desk articles, and tutorials, is accurate and up to date. Agile Execution and Stakeholder Collaboration • Lead backlog grooming and collaborate with engineering teams to refine requirements, ensuring that all development tickets meet the Definition of Ready (DoR). • Work within Agile frameworks (Scrum, SAFe) to manage sprint planning, execution, and product iteration. • Act as the primary liaison between customers, executives, sales, and development teams, ensuring transparent communication on product direction and updates. Feature Development and Delivery • Prioritize features based on customer impact, business strategy, and technical feasibility. • Prevent unnecessary complexity, technical debt, and feature bloat by enforcing strong product design principles. • Ensure timely feature delivery, iteratively engaging with customers to validate and refine product functionality. Data-Driven Decision Making • Collect and analyze feature usage data to drive prioritization decisions and improvements. • Maintain key metrics on module adoption, cycle time, bug rates, and stakeholder satisfaction. • Utilize insights from customer feedback and data analytics to enhance product offerings. Feature Demonstration and Communication • Confidently demonstrate new features to both existing customers and prospective clients. • Collaborate with marketing and sales teams to create product documentation, release notes, and marketing collateral. Key Performance Indicators (KPIs) • Feature Completion Rate – Percentage of features delivered vs. planned roadmap per Program Increment (PI). • Feature Usage Data – Percentage of customers actively using a feature. • Feature Cycle Time – Time taken from analysis to production deployment. • Bug Rate – Number of bugs reported for a module. • Stakeholder Satisfaction Rate – Customer and stakeholder feedback on product features. Requirements Required Qualifications: • Bachelor’s degree in Computer Science (CS) or a related field. • 3 years of proven experience as a Product Owner or in a similar product management role. • Experience in EHR/EMR software – mandatory. • Strong understanding of Agile methodologies, including SAFe, Scrum, and Kanban. • Familiarity with project management tools such as Jira, Confluence, and Asana. • Excellent communication, stakeholder management, and analytical skills. • Ability to collect, analyze, and interpret user data and feedback to drive decision-making. Preferred Qualifications: • Experience in healthcare technology or SaaS products. • Familiarity with product analytics platforms and user research tools. Benefits A dynamic and collaborative work environment. Opportunities for professional growth and skill development. Competitive salary and benefits package. The chance to play a key role in revolutionising the healthcare technology industry.