Sales & Service Attendant

Company Description:

Interactive Experience Unleashed (IEU) is a leading destination for immersive and interactive adventures, bringing excitement and thrill to guests of all ages. From edge-of-your-seat entertainment to memorable retail and café experiences, we pride ourselves on delivering exceptional guest service across all areas of our operations.

Job Overview:

As an Attractions Attendant , you'll be the first and last impression for our guests — a key player in ensuring each visit is smooth, fun, and unforgettable. You'll rotate across ticketing, gift shop, and café areas, offering top-tier customer service while maintaining clean, organized, and inviting spaces. Whether selling Passport passes, helping someone pick the perfect souvenir, or serving up a fresh snack, you’ll make every guest feel welcome.

Key Responsibilities:

🎟️ Ticketing & Admissions

• Sell Passports and assist with guest check-ins.
• Provide accurate info on gaming packages, schedules, and pricing.
• Use our POS to issue, manage, and track sales and reservations.
• Validate admissions, monitor guest flow, and assist with purchases.

🛍️ Gift Shop / Retail

• Greet and assist guests with purchases, questions, and product recommendations.
• Operate POS to process transactions and provide accurate change.
• Restock, organize, and display merchandise; ensure the inventory is well-maintained.
• Create visually appealing product displays and keep the shop clean.

☕ Café & Concessions

• Prepare and serve fresh food and snacks, keeping items properly temperature controlled.
• Monitor and restock café products, ensuring cleanliness and freshness.
• Clean counters, equipment, floors, and tables using proper sanitation procedures.
• Keep popcorn and front food displays appealing and fresh throughout the day.
• Maintain DHEC compliance and notify the GM of any low stock or issues.
• Upsell food items and games to enhance the guest experience.

🧼 General Guest Experience

• Provide outstanding customer service in all interactions.
• Resolve guest issues or concerns quickly and courteously.
• Keep all areas clean, stocked, and guest-ready always.
• Support team members across all departments for smooth operation.

Qualifications:

• Previous experience in customer service, ticketing, retail, or food service preferred.
• Friendly, energetic personality with strong interpersonal skills.
• Comfortable handling cash, POS systems, and light food prep.
• Ability to multitask, stay organized, and remain calm in a fast-paced environment.
• Must be able to stand and walk for extended periods, up to 6 hours per shift.
• Must be able to lift, carry, and move items weighing up to 25 lbs. as needed.
• Flexibility to work days, nights and/or weekends and holidays
• Team-oriented mindset and strong attention to detail.
• Guest focused mindset (We heart our Guests!)
• Teamwork is necessary (Teamwork makes the dream work!)
• Can effectively communicate with Management, Team Members, and Guests

Why Join IEU?

Working at IEU means more than just a job, it’s joining a team that celebrates fun, creativity, and community. You'll be part of a dynamic workplace that values your contributions and offers plenty of opportunities to grow your skills in entertainment, retail, and hospitality.

Join our Family! If you possess the skills and share our passion, we cannot wait to hear from you. Do not wait—submit your application today and embark on an adventure of your own with us!

At _Interactive Experience Unleashed_ , we value diversity and inclusivity, and we encourage individuals from all backgrounds to apply.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of responsibilities. Tasks and duties may be adjusted as necessary to meet the needs of the company and provide an exceptional guest experience.