IT Applications Manager

**About Kitchen Food Company**

Kitchen Food Company is a leading manufacturer of high-quality food products, serving customers across the country. We pride ourselves on our commitment to excellence, innovation, and sustainable practices. Join our team and be part of our continued success.

**About the role**

• Support and assist with the ongoing NetSuite ERP implementation, working closely with Project Leads, Finance, Operations, and Procurement teams. Provide regular updates and progress reports as required.
• Serve as the primary day-to-day administrator for Netsuite and support contact for all site technology systems and applications, ensuring continuity of operations across the facility.
• Understand business needs and assess whether current systems and configurations are meeting operational requirements; identify and recommend improvements.
• Evaluate new software applications that may benefit business operations, ensuring compatibility with the existing technology landscape.
• Own the planning and ongoing management of all business-critical applications, maintaining operational efficiency across all platforms.

**What you'll do**

• **NetSuite ERP**

• Owns the successful delivery of ERP implementation activities across relevant NetSuite modules, including configuration, testing, data migration, and user acceptance testing.
• Ensures the health and performance of all active NetSuite modules — Finance, Inventory, WMS, Equipment Maintenance, Manufacturing (Work Orders), Blend Formula, Blend Batch Manufacturing, Fixed Asset Management, and Zone Capture — with full responsibility for user support and issue resolution.
• Maintains the integrity and effectiveness of NetSuite workflows, saved searches, reports, and dashboards, ensuring they consistently meet the operational and reporting needs of the business.
• Takes direct responsibility for EDI operations, including proactive monitoring and timely resolution of transaction errors and trading partner integration issues.
• Serves as the primary liaison between the NetSuite systems lead, module vendors, and internal stakeholders — ensuring issues are escalated appropriately and expectations are managed at all times.
• Keeps system configurations aligned with evolving business processes, proactively identifying gaps and driving improvements as the organisation grows and changes.

• **Business Applications**

• Administer and support Rippling HR/Time & Attendance.
• Manage Microsoft 365 applications including SharePoint, Teams, and associated productivity tools; maintain licensing, access controls, and configuration.
• Ensure all business applications are kept current with updates, patches, and vendor-recommended best practices.
• Oversee software upgrades and installations, coordinating with vendors and internal stakeholders to minimize operational disruption.
• **Site Infrastructure & Systems**

• Monitor and maintain site IT infrastructure including network equipment, VoIP phone systems, internal paging and notification systems, Access Control, and CCTV
• Monitor network performance and reliability; proactively identify and resolve issues affecting site operations.
• Provide recommendations on upgrades, replacements, or new investments based on financial and operational considerations.
• Ensure all site systems are operating securely and in accordance with applicable policies and regulatory requirements.
• **Project & Stakeholder Management**

• Coordinate with internal stakeholders and external vendors to ensure technology projects are delivered on time and within budget.
• Promptly escalate issues that may affect project timelines or site operations to relevant leadership.
• Determine requirements and design solutions in consultation with stakeholders and end users.
• Identify continuous improvement opportunities and ensure appropriate development and change management controls are in place.
• **Training & Documentation**

• Liaise with our local IT Partner for infrastructure maintenance, and co-ordinate IT requirements for employees.
• Train site staff on the correct use of all systems and applications, ensuring appropriate onboarding for new starters.
• Create and maintain procedural guidelines and documentation for all systems and applications.

**Qualification** s

• Experience with Rippling HR/payroll or comparable HR/T&A platforms.

• Exposure to food manufacturing or FMCG operational environments.
• Familiarity with NetSuite WMS, Manufacturing, Maintenance Management, Blend, and overall Netsuite ERP.
• Passion for food, manufacturing, and operational excellence.

• Employees are responsible and accountable for:

• Compliance with workplace policies and procedures for risk identification, risk assessment, and risk control.
• Active participation in activities associated with the management of workplace health and safety.
• Identification and reporting of health and safety risks, accidents, incidents, injuries, and property damage at the workplace.
• Correct utilization of appropriate personal protective equipment.