Customer Service // Service Advisor

We are seeking a friendly, professional, and dependable Counter Sales Representative / Service Advisor to join a busy automotive repair shop. This person will be the first point of contact for customers and will play an important role in providing a positive customer experience from the time they walk through the door.

Responsibilities

• Greet customers and determine the reason for their visit

• Listen to customers and gather information about their vehicle concerns or service needs

• Create and write up service tickets/work orders

• Prepare and explain estimates to customers

• Communicate repair and service information clearly and professionally

• Enter and maintain customer and vehicle information in the computer system

• Answer phones and assist with customer questions

• Communicate with technicians regarding customer needs and repair status

• Keep customers updated throughout the service process

• Provide professional and friendly customer service

Requirements

• Strong customer service and communication skills

• Must be well-spoken and comfortable communicating with customers

• Comfortable using computers and learning/navigating different software programs

• Strong attention to detail when preparing tickets and estimates

• Able to communicate pricing and repair information clearly

• Professional appearance and attitude

• Dependable, organized, and able to work in a fast-paced environment

• Automotive or repair shop experience is a plus