Customer Success Manager

About the Role LiaHia is a reverse‑recruiting agency supporting jobseekers across the U.S. As a Customer Success Manager, you will be the primary point of contact for clients — ensuring smooth onboarding, weekly updates, expectation management, and coordination between coaches and recruiters. This role is ideal for someone who communicates clearly, manages details well, and enjoys supporting clients.

Responsibilities

• Client Onboarding — Guide clients through setup, expectations, and workflow.
• Weekly Updates — Provide structured progress reports.
• Expectation Management — Ensure clients understand timelines and deliverables.
• Issue Resolution — Handle concerns and escalate when needed.
• Team Coordination — Work with Reverse Recruiters, Coaches, and Operations.
• CRM Management — Maintain accurate client records.

Requirements

• 2–4+ years in client/ customer success, account management, customer support, or recruiting coordination
• Excellent English communication
• Strong organizational skills
• Experience with CRMs or project management tools

Compensation & Hours

• $8–$12 USD/hr
• Hours vary based on client load
• Hours are not guaranteed
• Freelance / contractor role