Customer Relations

Automotive Customer Relations Coordinator

Key Responsibilities

Customer Support: Act as the first point of contact for inquiries regarding sales, vehicle servicing warranties, and parts.

Issue Resolution: Investigate and resolve customer complaints, escalating complex mechanical or billing issues to the appropriate managers when necessary.

Post sale follow up: Call or message buyers within 24 hours of a vehicle purchase or repair to ensure complete satisfaction.

Appointment Scheduling: Book and confirm service appointments, coordinating with service and parts departments to ensure parts are ready and wait times are minimized.

Satisfaction Metrics: Monitor and Distribute feed back from manufacturer generated surveys and improve customer retention.

Core Qualifications & skills

Communication: Excellent Verbal and written communication skills; ability to explain complex automotive repairs in a clear non technical manner.

Problem Solving: Strong DE-escalation, active listening, and conflict resolution abilities.

Software Proficiency: Familiarity with automotive CRM platforms such as CDK and CDK services.