Automotive Customer Experience Greeter

Customer Experience Greeter -- Service Department

Michael Hohl Automotive Group is a trusted, multi-line dealership serving Northern Nevada. We are committed to delivering an exceptional customer experience and building a team that shares our passion for automotive excellence.

We are seeking a _Customer Experience Greeter_ to join our service department. The Customer Experience Greeter is the first face our service customers see -- and the impression you make sets the tone for their entire visit. We are looking for someone warm, polished, and genuinely people-oriented who thrives in a fast-moving environment and takes pride in making every customer feel welcomed and taken care of from the moment they arrive. This is not a background role; it is a front-line position that directly shapes how customers feel about our dealership.

Responsibilities

• Welcome every customer to the service drive with a prompt, friendly greeting and a professional first impression
• Direct customers to the appropriate service advisor and ensure smooth, efficient check-in from arrival to write-up
• Proactively communicate wait times and vehicle status updates to customers in the service lounge
• Keep the service reception area, customer lounge, and drive lane clean, organized, and guest-ready throughout the day
• Assist service advisors with administrative support including appointment check-ins, outbound appointment reminder calls, and light scheduling tasks
• Anticipate customer needs -- offer refreshments, answer general questions, and create a comfortable waiting experience
• Serve as a calm, positive presence when customers are stressed or frustrated, escalating to management when appropriate

Requirements

• Prior experience in a customer-facing role -- hospitality, retail, reception, or similar environment preferred
• Naturally warm and professional communication style, both in person and over the phone
• Ability to stay organized and composed in a high-traffic, fast-paced environment
• Comfortable using scheduling software, CRM tools, or multi-line phone systems -- or quick to learn new technology
• Valid driver's license preferred

Benefits

• Competitive compensation
• Health, dental, and vision insurance
• 401(k) plan
• Ongoing manufacturer and dealership training opportunities
• Employee vehicle purchase program

_We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status._