Enterprise Customer Success Manager

Why Mintlify?

We're on a mission to empower builders.

• Massive reach: Our docs platform serves 70 million+ developers every year and powers documentation for 8,000+ companies, including Anthropic, Cursor, Windsurf, Scale AI, X, and over 20% of the last YC batch.
• Small team, huge impact: We’re only 20 people today, backed by $18.5 million in funding, each new hire shapes the company’s trajectory.
• Culture of[slope over y-intercept](https://mattrickard.com/hire-slope-not-intercept): We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two in the coming year

About the role

We're hiring a Customer Success Manager to serve as a strategic partner to a portfolio of high-value customers. This is a technical, customer-facing role focused on driving adoption, ensuring long-term success, and identifying expansion opportunities through proactive engagement and deep understanding of our developer-focused product.

You'll build strong relationships with a smaller set of customers, acting as their trusted advisor and internal advocate. This is a high-impact role where you’ll guide technical onboarding, shape how customers use our platform, and work cross-functionally to drive product improvements and customer growth.

Key Responsibilities

• Own the post-sales customer relationship for a portfolio of high-value accounts
• Lead onboarding and implementation tailored to each customer’s technical environment
• Serve as a technical advisor to help customers integrate, configure, and maximize our platform
• Monitor account health, proactively address risks, and identify upsell opportunities
• Work closely with product and engineering to relay feedback and influence the roadmap
• Deliver regular business reviews, roadmap updates, and success planning sessions
• Create tailored resources and success plans based on each customer’s goals and use cases
• Act as a bridge between sales, support, product, and leadership to ensure customer outcomes are met

Required Technical Qualifications

• Experience in customer-facing technical roles in a B2B SaaS environment
• Ability to communicate complex technical concepts clearly and effectively
• Hands-on experience with developer tools, APIs, or technical documentation
• Familiarity with web technologies (HTML, CSS, JavaScript) and Git workflows
• Strong analytical skills to interpret customer usage data and recommend solutions
• Ability to manage multiple projects and stakeholders with precision and empathy

Additional Qualifications _nice to have, not required_

• 3+ years in Customer Success or Technical Account Management
• Background in developer tooling, API products, or technical documentation