Service Manager

Key Responsibilities

• Operational Management: Manage daily shop workflow, including scheduling, repair order (RO) flow, and maintaining equipment.

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• Customer Satisfaction: Ensure high CSI scores by handling customer complaints professionally and ensuring timely vehicle repairs.

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• Team Leadership: Hire, train, motivate, and mentor service advisors and technicians.

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• Financial Performance: Meet or exceed departmental goals for profitability, labor sales, and service volume.

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• Manufacturer Compliance: Adhere to Nissan warranty policies, procedures, and recall campaigns.

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• Safety and Standards: Enforce safety regulations (OSHA) and maintain a clean, organized shop.

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• Requirements

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• * Experience: Proven experience as a Service Manager or Assistant Manager, preferably 1-3 + years in an automotive dealership.

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• Technical Knowledge: Strong understanding of automotive repair, diagnostics, and service procedures.

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• Software Proficiency: Familiarity with dealer management systems (DMS), and scheduling tools like Xtime.

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• Leadership Skills: Excellent communication, conflict resolution, and motivational skills.

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• Compensation and Benefits
• * Salary: Positions often offer competitive compensation, with some specialized listings ranging from $80,000 to $120,000+ per year, depending on experience and performance.

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• Benefits: Includes health insurance, 401(k), paid time off, and employee discounts on products and services.