Field Support Engineer

Company Description

Multi-Level Group (MLG) is a leading Fintech group in the MENA region that specializes in providing Self-Service Platforms, Software Development & Integration, System & Process Automation, Digital Transformation Programs, and Banking & Financial Solutions. Additionally, MLG has successfully initiated multiple projects across various industries in Egypt. Our goal is to provide first-class products and solutions that can support and contribute to the vision and digital transformation initiatives of our partners.

Role Description

As a Field Support Engineer, you will provide hands-on technical support and IT services in outdoor environments at client sites. This role involves working in the field to manage IT operations, resolve technical issues, and ensure smooth business operations.

Responsibilities:

• Provide service and customer support during field visits or dispatches
• Manage daily operations of the IT department
• Protect and secure data storage and other necessary means
• Assist with the installation of new hardware and software
• Answering phone calls and assessing any technical queries that arise
• Responsible for troubleshooting any problems in the most efficient way possible
• Provides support for WAN and LAN network connectivity or related network issues for the user community
• Analyzes network activity and network problems to discover and prevent systematic errors
• Provides support for fingerprint machines and attendance systems
• Provide IT technical support for local and remote users
• Perform installation, configuration, and troubleshooting of Hardware, Software, and LAN infrastructure
• Troubleshoot network services (printing, email service, and Internet access, file sharing)
• Backup and restore users’ files and device configurations
• Ensure accurate allocation of information technology assets
• Apply the application of all IT policies and regulations

Job Requirements:

• Bachelor of Computer Science or Information Technology or equivalent
• +6 Months of experience in technical support or similar roles
• Basic network troubleshooting is a must
• Microsoft Office skills (Outlook, Word, Excel…) is a must
• Availability to work on sites in/outside
• CCNA is preferable

If you are interested, click apply or please send your updated CV to "[Talent@mlgroup.ae](mailto:Talent@mlgroup.ae)" and mention the job title in the subject.