Customer Success Manager (CSM)
Nestifytech Solutions Private Limited · International
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- Location
- International
- Posted
At NestifyTech Solutions, We’re looking for a proactive and empathetic Customer Success Manager to drive customer retention, satisfaction, and growth. The ideal candidate will act as a trusted advisor, ensuring customers achieve maximum value from our product or service.
Responsibilities:
- Own and manage customer relationships post-sale through renewal.
- Onboard new clients and ensure successful adoption.
- Monitor customer health and usage metrics; proactively address issues.
- Identify upsell/cross-sell opportunities and collaborate with Sales.
- Act as the voice of the customer to internal teams.
Required Qualifications:
- 5+ years of experience in Customer Success, Account Management, or similar.
- Strong communication and relationship-building skills.
- Familiarity with CRM and customer success tools (e.g., HubSpot, Gainsight, Zendesk).
- Experience in SaaS, B2B, or tech environments preferred.
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