Support Engineer

NNW Tech Solutions is seeking a dedicated Support Engineer to join a leading wealth and asset management company in Sandton, Johannesburg. This role is for a proactive and self-starting individual who will be responsible for managing incidents and driving continuous improvement for the Intermediary Business within ICIB tech.

About the Opportunity:

You will play a key role in ensuring the smooth and efficient functioning of production systems, focusing on Java-based applications. This position requires a collaborative approach, working closely with development, operations, and QA teams to implement best practices in change management and incident resolution.

Key Responsibilities:

• Provide technical support for production systems, specifically for Java-based applications.

• Monitor application health and performance using observability tools and logs.

• Investigate and resolve incidents within agreed SLA timelines.

• Perform root cause analysis and implement preventative measures.

• Coordinate with development teams to deploy fixes and improvements.

• Create and maintain essential support documentation and operational runbooks.

• Support releases, patching, and change management processes.

• Ensure adherence to security and compliance standards in all support activities.

• Communicate effectively with stakeholders regarding incident updates and risks.

• Participate in a 24/7 on-call support rotation if required.

Requirements

Education: A Bachelor's degree in Computer Science, IT, or a related field.

• Experience: Strong hands-on experience with Java (Java 8 or higher).

• Frameworks: Familiarity with Spring, Spring Boot, and other related Java frameworks.

• API Knowledge: Understanding of REST APIs and service integration.

• Troubleshooting: Proficient in troubleshooting and analysing logs using tools like Kibana or Splunk.

• Databases: Experience with SQL and relational databases (e.g., Oracle, PostgreSQL).

• Command Line: Basic knowledge of Linux/Unix command-line tools.

• Version Control: Familiarity with version control systems such as Git.

• Methodologies: Understanding of change management and incident management principles.

Desirable Skills:

• ITIL certification or experience with ITIL processes.

• Experience in Agile methodologies and practices.

• Familiarity with monitoring and logging tools (e.g., Prometheus, ELK Stack).

• Exposure to financial services or investment banking systems.

• Experience with cloud services (e.g., AWS, Azure, GCP).