Site Reliability Engineer (SRE)

_At_ _[NOVACARD](https://novacard.mx/)_ _, we’re redefining how people use credit.

We are the __first interest-free and no-annual-fee credit card in Mexico_ _, designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to_ _$200,000 MXN in credit_ _, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.

_About the Role:

We’re looking for a Site Reliability Engineer (SRE) to ensure the stability, performance, and reliability of our critical production systems. You’ll work at the intersection of development and operations — building automation tools, improving observability, and preventing incidents before they occur.

Key Responsibilities:

• Ensure the stability, performance, and fault tolerance of production systems.
• Develop and maintain infrastructure automation and observability tools.
• Monitor system health, respond to incidents, and perform root cause analysis (RCA).
• Collaborate with development teams to improve scalability and reliability of services.
• Define and manage SLIs , SLOs , and Error Budgets.
• Lead incident response: organize recovery, document RCA, and run blameless post-mortems.
• Configure and administer Grafana and Zabbix , design insightful dashboards, and fine-tune alerting.
• Integrate and monitor external vendor systems, collaborating with vendor technical support when needed.