Service Advisor

_Automotive Service Advisor_

_Ocean Mazda Roswell_ _

Location: Roswell, GA

Department: Service

Employment Type: Full-Time_

_About the Opportunity_

_Ocean Mazda Roswell is seeking an experienced, professional, and customer-focusedAutomotive Service Advisor to join our Service team._

_The Service Advisor is the primary point of contact between our customers and the Service Department and plays a critical role in the overall customer experience. We are looking for someone who can build trust with customers, communicate clearly, recommend appropriate maintenance and repairs, and efficiently manage the repair process from vehicle write-up through delivery._

_The ideal candidate is organized, energetic, sales-minded, and committed to providing exceptional customer service in a fast-paced dealership environment._

_Responsibilities_

• _Greet service customers promptly, professionally, and courteously._
• _Listen carefully to customer concerns and accurately document vehicle symptoms and requested services._
• _Prepare complete and accurate repair orders._
• _Review vehicle service history and identify manufacturer-recommended maintenance._
• _Communicate customer concerns clearly to technicians._
• _Review technician inspection findings and repair recommendations._
• _Explain recommended maintenance and repairs to customers in a clear, professional, and easy-to-understand manner._
• _Provide accurate estimates and obtain customer authorization before additional work is performed._
• _Maintain consistent communication with customers regarding vehicle status, repair progress, costs, and expected completion times._
• _Follow up promptly on recommended services and declined work._
• _Work closely with technicians, Parts, Service Management, and other dealership personnel to keep repairs moving efficiently._
• _Monitor assigned repair orders throughout the day and proactively address delays or concerns._
• _Coordinate transportation and loaner vehicle needs in accordance with dealership procedures._
• _Ensure repair orders contain appropriate documentation, customer authorization, technician findings, and required supporting information._
• _Review completed repairs and charges before presenting the final repair order to the customer._
• _Explain completed work and applicable maintenance recommendations at vehicle delivery._
• _Maintain accurate customer contact information and service records._
• _Follow up with customers after service when required._
• _Build long-term customer relationships and encourage repeat and referral business._
• _Meet established performance expectations for sales, productivity, customer retention, and customer satisfaction._
• _Maintain strong knowledge of Mazda maintenance schedules, warranty programs, recalls, service campaigns, and dealership services._
• _Complete required Mazda and dealership training and certifications._
• _Handle customer concerns professionally and involve Service Management when appropriate._
• _Protect confidential customer and company information._
• _Follow all dealership policies, procedures, safety requirements, and compliance standards._
• _Perform other duties as assigned by Service Management._

_Customer Experience_

_At Ocean Mazda Roswell, our Service Advisors are expected to provide more than a transaction. Every customer interaction should reflect professionalism, hospitality, transparency, and respect._

_The successful candidate will take ownership of the customer's experience from arrival through vehicle delivery and work to build relationships that encourage customers to return to our dealership for their future service needs._

_What We're Looking For_

_We are looking for someone who can successfully balancecustomer service, sales, communication, organization, and follow-through._

_The ideal candidate is:_

• _Customer-focused and professional_
• _Sales-oriented without sacrificing customer trust_
• _An excellent communicator and active listener_
• _Organized and able to manage multiple repair orders simultaneously_
• _Strong with customer follow-up_
• _Comfortable discussing and presenting recommended maintenance and repairs_
• _Able to handle difficult customer situations professionally_
• _Accountable for results_
• _Dependable and punctual_
• _Team-oriented and able to work effectively with technicians and management_

_Qualifications_

• _Previous automotive Service Advisor experience strongly preferred._
• _Franchise dealership experience preferred._
• _Mazda experience is a plus but not required._
• _Strong automotive service and maintenance knowledge._
• _Proven customer-service and sales skills._
• _Strong written and verbal communication skills._
• _Ability to effectively present repair and maintenance recommendations._
• _Strong organizational and time-management skills._
• _Comfortable working in a fast-paced, performance-driven Service Department._
• _Experience with dealership management systems such as CDK preferred._
• _Ability to learn and effectively use manufacturer and dealership technology._
• _Professional appearance and demeanor._
• _Ability to work a flexible dealership schedule, including Saturdays as required._
• _Valid driver's license with an acceptable driving record required._
• _Must be able to meet applicable pre-employment requirements._

_Training & Development_

_Service Advisors are expected to maintain current knowledge of Mazda products, maintenance requirements, service programs, warranty procedures, dealership processes, and customer-service standards._

_Ocean Mazda Roswell supports continued training and professional development for team members who demonstrate strong performance and a commitment to growth._

_Benefits_

_Ocean Mazda Roswell offers eligible employees a competitive benefits package, including:_

• _Competitive compensation based on experience and performance_
• _Medical, dental, and vision insurance_
• _401(k)_
• _Paid time off_
• _Employee discounts_
• _Mazda and dealership training_
• _Professional development opportunities_
• _Opportunities for advancement within Ocean Automotive Group_

_Join Our Team_

_If you are an experienced Service Advisor who is passionate about customer service, understands the importance of follow-up, and wants to be part of a professional dealership team, we encourage you to apply._

_Join the Ocean Mazda Roswell Service team and help us deliver an exceptional service experience to every customer._

_Ocean Automotive Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status under applicable law._