Client Support Representative (Freight Forwarding)

About us

Established in 1981, OEC Group is one of the _leading NVOCC freight forwarding_ companies. With headquarters located in _Taipei, Taiwan_ , as well as regional headquarters in Los Angeles, New York, and branches throughout Asia, North America, and Europe.

What you 'll be doing:

• Develop and maintain detailed _internal customer profiles in CargoWise_ , ensuring all departments have access to accurate and comprehensive customer information.
• Provide expert _guidance and recommendations to customers_ , helping them select the most appropriate solutions for their freight and logistics needs, including preparing quotations as required.
• _Coordinate shipment bookings_ and validate ocean/air freight from origin to destination, ensuring timely updates and tracking information are communicated to customers.
• Serve as the _primary point of contact_ for customer inquiries via phone and email, delivering exceptional customer service and managing special requests to build strong client relationships.
• Manage _daily communications related to assigned accounts,_ directing customer concerns to the appropriate departments when necessary to ensure swift resolution.
• Send new shipment bookings to customers.
• Validate and confirm all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
• _Trace empty containers and ensure their timely return_ or apply per diem billing when necessary.
• Follow all Standard Operating Procedures (SOPs) with strong emphasis on accuracy and compliance.

Who you are:

• You have a bachelor's degree in international business or equivalent experience
• Around one year of experience in an administrative/clerical type role
• You possess knowledge of Microsoft Office including Word and Excel
• Your strengths are prioritizing, working in a fast-paced environment, you're customer-oriented and have a good sense of urgency
• Advanced English level is a must

Work Schedule

• GDL Office 7:00AM-4:00PM / 8:00AM-5:00PM CST

Perks & Benefits of OEC Group

• Law benefits

After successfully completing a standard 90-day probationary period the employee is provided with the following benefits package. This includes:

• Individual Major medical Insurance (Some dental and vision services are covered too)
• Vacation days (on 1st anniversary, some days are assigned after probation period)
• Personal days (on 1st anniversary, some days are assigned after probation period)
• Floating Day.
• Annual performance review and opportunity for salary adjustment.
• Annual bonus determined by overall performance.
• Monthly food vouchers
• Savings Fund
• Internal Medical assistance

_OEC Group is an Equal Opportunity Employer._