Team Lead - Brockville, Ontario (Crossing Guard Program)

Job Description

Salary

Starting at $20.20/hour

$15.00 per diem for mileage

Shifts and Hours

3 hours per day (typically half AM and half PM, with occasional 30-minute lunch coverage)

Monday to Friday

Contract runs September to June

Reports to

Program Manager – School Safety Zone

Purpose

The Team Lead position will provide necessary duties in “the field ” at intersections and routes throughout Brockville, supporting the Adult Crossing Guard (ACG) program within operational school hours.

Core Competencies

· Strong Customer Service Skills

· Communication – verbal and written

· Computer proficiency (including email)

· Ability to work as part of a team and stay in regular communication with the office staff

· Ability to maintain calm and professional demeanor

· Adaptability/ flexibility

· Decision making and judgement

· Planning and organizing

· Problem solving

· Accountability and dependability

Duties and Responsibilities

· Conduct all duties and responsibilities of an Adult Crossing Guard when required.

· Provide on-site and remote support to teams in Brockville, address urgent needs, and support staffing or training initiatives

· Visit specific sites as requested by the Office.

· Effectively communicate with Adult Crossing Guards by answering questions, listen and address concerns, building rapport, etc.

· Training and coaching new Adult Crossing Guards.

· Reporting Crossing Guard absenteeism/performance issues to the Program Manager

· Distribution & Retrieval of Equipment

· Dispersal of rewards and incentives to the Adult Crossing Guards.

· Acting in the role of Adult Crossing Guard to cover open shifts.

· Comply with all safety requirements and wear all required equipment (provided)

· Maintain a calm and professional demeanor at all times.