Waiter/Waitress

Key Responsibilities:

• Welcome guests, present menus, explain menu items, and provide recommendations when required.
• Take and accurately process food and beverage orders, ensuring all guest preferences and special requests are communicated to the relevant team.
• Serve food and beverages efficiently and professionally, following established service standards and sequence of service.
• Maintain excellent knowledge of menus, ingredients, allergens, beverages, promotions, and outlet offerings.
• Monitor guest needs throughout the dining experience and proactively provide attentive and personalized service.
• Coordinate closely with the kitchen, bar, hostess, and other F&B team members to ensure smooth and timely service.
• Process guest bills and payments accurately and handle any billing enquiries professionally.
• Maintain cleanliness, organization, and presentation of tables and service areas in accordance with luxury hotel standards.