ServiceNow Architect – ITOM
Pontoonglobal · International, IN
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- Location
- International, IN
- Posted
Role: ServiceNow Architect – ITOM
Total Experience: 8+ Years
Location: Offshore
Work Mode: Offshore
Shift: 9:30 AM – 6:30 PM IST
Certification: Not Mandatory
Overview
The ServiceNow ITOM Architect will design, architect, and deliver scalable ITOM solutions on the ServiceNow platform , ensuring performance, governance, and integration across enterprise systems.
Key Responsibilities
- Architect and lead end-to-end implementation of ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB
- Define ITOM architecture, CMDB governance, and data models
- Design and develop custom ServiceNow applications using Scoped Applications, Flow Designer, UI Builder, and IntegrationHub
- Lead integrations with external systems using REST/SOAP APIs, MID Servers, and monitoring tools
- Ensure platform scalability, performance optimization, security, and compliance
- Provide technical leadership, architecture reviews, and guidance to development teams
- Translate business and operational requirements into technical solutions
- Support presales activities including solution design, estimations, and technical workshops
Required Skills & Experience
- 8+ years of IT experience with strong ServiceNow expertise
- Hands-on experience in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CMDB)
- Strong JavaScript scripting skills (Glide API, Script Includes, Business Rules, Client Scripts)
- Experience with IntegrationHub, Flow Designer, and enterprise integrations
- Solid understanding of IT infrastructure, cloud platforms, and monitoring tools
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