IT Manager

Key Responsibilities 1. IT Infrastructure, Hardware & Network Management • Manage all IT hardware: laptops, desktops, printers, scanners, switches, routers, servers, and backup systems. • Administer LAN/WAN, Wi-Fi networks, firewalls, VPN, VLAN configurations, and network security controls. • Perform regular monitoring, troubleshooting, and uptime optimization. • Maintain network documentation, cabling layouts, and asset maps. • Support basic cloud workspace operations (AWS Workspaces preferred; Azure equivalent acceptable). • Conduct preventive maintenance for all IT systems across office and shopfloor. 2. ERP System Support & User Coordination • Provide first-level support for ERP usage issues. • Coordinate with ERP vendors for bug fixes, enhancements, and user requests. • Ensure stable ERP usage across Production, Stores, Purchase, and Accounts. 3. Cybersecurity & System Compliance • Maintain endpoint protection, antivirus updates, firewall rules, and access control. • Ensure system backups and restore processes are correctly followed. • Support compliance for ISO audits and internal policy adherence. 4. User Support & IT Helpdesk • Provide hands-on support for company-wide IT issues. • Manage user accounts, email activation, M365 licenses, password resets, and peripheral configurations. • Maintain timely support ticket closure and documentation. 5. IT Asset Management • Keep an accurate inventory of all IT hardware and software. • Manage AMC, warranty tracking, vendor coordination, and procurement requests. • Ensure asset tagging and compliance with IT policies. 6. Digital & Operational Support • Assist in IIoT connectivity support. • Support digital initiatives like paperless workflows, device integration, and document management. • Assist departments with Power BI data extraction support where required. Requirements Skills & Competencies Technical Skills • Strong hands-on capability in hardware troubleshooting and network administration. • Working knowledge of firewalls, routers, switches, VLANs, VPN, and Wi-Fi setups. • Basic working exposure to AWS Workspaces or Azure Virtual Desktop (preferred). • Proficiency in Microsoft 365 Admin operations. • Familiarity with ERP systems; experience in a manufacturing setup is advantageous. • Basic understanding of SQL, Power BI, or IIoT architecture (optional but preferred). Soft Skills • Ability to independently manage day-to-day IT operations. • Strong problem-solving skills and user support orientation. • Effective communication and coordination across departments. • Ability to document processes and maintain logs. Qualification & Experience • Bachelor’s degree in computer science / IT / Electronics. • 4 to 7 years of experience in IT support, infrastructure management, or network administration. • Hands-on experience in hardware troubleshooting and network setup is mandatory. • Basic understanding of AWS/Azure cloud workspace preferred. • Certifications like CCNA, ITIL, MCSE, or AWS/Azure Fundamentals will be an added advantage. Behavioral Attributes • Proactive ownership and accountability • Service-oriented mindset • Strong work ethic and discipline • Confidentiality and high integrity