Business Development Center Manager

Business Development Center (BDC) Manager

Preston Auto Group offers great pay and excellent benefits for an experienced _BDC Manager_. If you're a natural communicator and a born leader, we want you running our BDC.

As BDC Manager, you'll oversee all customer communications -- email and phone -- and lead a team of BDC coordinators to hit the highest standards of service and results. This role blends hands-on coaching with data-driven decision-making, and it's built for someone who knows how to turn leads into appointments and appointments into sales.

Responsibilities

• Oversee daily BDC department operations
• Recruit and train BDC staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily, weekly, and monthly reports and track results
• Prepare individual call results reports for BDC staff
• Record and listen to customer calls
• Train BDC staff by reviewing recorded and live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Requirements

• Successful track record in internet sales, auto dealership BDCs, or internet sales department management
• Ability to manage high call volumes, internet leads, and call lists simultaneously
• Overall knowledge of automotive sales and service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• Experience training teams and individuals preferred

Benefits

• Health, Dental & Vision Insurance
• 401K with Employer Match
• Paid Uniforms
• Paid Time Off
• Paid Training
• Employee Pricing on New Vehicles
• Free Access to the Preston Auto Fitness Center

_We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status._