Coverage Concierge

About Rebis

Rebis is a multidisciplinary sleep wellness center dedicated to transforming sleep health and restoring overall wellness.

Our name represents the sacred union of healing disciplines, bringing together diverse expertise into a unified system of care designed to help individuals heal and thrive.

Our mission is to restore and enhance individual healing by optimizing sleep health through a collaborative, compassionate, and highly coordinated approach.

Our vision is to become the nation’s leading multidisciplinary center for sleep wellness, setting a new standard for both care and experience.

At the heart of Rebis is a simple commitment:

Every person who interacts with us should feel Loved, Heard, and Safe.

Why This Role Matters

Healthcare is often confusing—not because care is complex, but because cost and coverage are unclear.

Uncertainty around insurance and financial responsibility is one of the biggest reasons people delay or avoid treatment.

The Coverage Concierge removes that barrier.

You ensure that guests:

• Understand their coverage
• Understand their financial responsibility
• Feel confident moving forward

This role directly impacts:

• Treatment initiation
• Patient trust
• Financial performance
• And overall experience

Position Summary

The Coverage Concierge, commonly referred to as benefits coordinator in general healthcare/hospital settings, is responsible for coordinating insurance verification, explaining benefits, and providing financial clarity to guests.

This role requires a unique balance of:

• Analytical thinking
• Communication skill
• Empathy
• And attention to detail

You are not just verifying insurance.

You are:

• Translating complexity into clarity
• Reducing hesitation
• And helping guests confidently move forward with care

What Success Looks Like

A high-performing Coverage Concierge:

• Explains insurance and financial responsibility clearly and confidently
• Ensures guests fully understand their next steps
• Eliminates confusion before it becomes a barrier
• Completes verifications accurately and efficiently
• Supports the team in moving guests into treatment
• Works proactively—not reactively

Core Responsibilities:

Insurance & Benefits Verification

• Verify insurance coverage and benefits prior to visits
• Determine eligibility, coverage limits, and patient responsibility
• Identify authorization requirements
• Ensure all insurance information is accurate and complete

Pre-Authorization Coordination

• Initiate and track pre-authorizations
• Ensure timely completion of authorization requirements
• Coordinate with payers and clinical teams
• Prevent delays in care due to missing approvals

Financial Communication & Education

• Clearly explain coverage and out-of-pocket costs to guests
• Answer financial questions with clarity and confidence
• Help guests understand what to expect financially
• Reduce uncertainty and hesitation related to cost

Documentation & Accuracy

• Ensure all insurance and financial information is documented accurately
• Maintain organized and up-to-date records
• Support billing and revenue cycle accuracy

Collaboration & Care Coordination

• Work closely with Healing Navigators to support treatment initiation
• Communicate with Guest Experience Coordinators and clinical teams
• Ensure financial clarity before treatment discussions when possible

The Type of Person Who Thrives in This Role

This role is best suited for someone who is:

• Detail-oriented and analytical
• Calm and clear when explaining complex information
• Patient and empathetic
• Highly organized
• Proactive and process-driven

You will thrive in this role if you:

• Enjoy solving problems and working with detailed information
• Can explain complex topics in simple terms
• Take pride in accuracy and completeness
• Are comfortable discussing financial matters
• Anticipate issues before they arise
• Enjoy helping people feel confident in their decisions

You may struggle in this role if you:

• Dislike detail-oriented work
• Struggle with accuracy or follow-through
• Avoid financial conversations
• Become overwhelmed by complex information
• Prefer fast-paced, low-detail tasks

Required Skills & Experience

• 1–3+ years of experience in insurance verification, healthcare administration, or billing
• Strong attention to detail and accuracy
• Ability to communicate financial and insurance information clearly
• Organizational and multitasking skills
• Comfort working in a structured, process-driven environment

Preferred:

• Experience with medical insurance and authorization processes
• Experience in healthcare or specialty clinics
• Experience working with billing or revenue cycle teams

Behavioral Expectations

All Coverage Concierges are expected to:

• Operate with accuracy and attention to detail
• Communicate with clarity and confidence
• Provide reassurance during financial conversations
• Take ownership of their responsibilities
• Collaborate effectively with the care team
• Contribute to a seamless guest experience

Department: In-Office Care Team

Reports To: Practice Manager

Location: Rebis Clinic Location

Compensation: $ 21-25 per hour plus monthly bonus program

Benefits

• 401(k)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Unlimited PTO plus Paid Federal Holidays
• Complimentary Rebis Health Care Access to support your personal health
• Parental Leave

Hybrid Work Eligibility

Employees may be eligible for a hybrid work arrangement after demonstrating competency and trust, determined based on performance.

_Rebis Health is an equal opportunity employer. We welcome candidates of all backgrounds, identities, and experiences._