Guest Access Concierge

About Rebis

Rebis is a multidisciplinary sleep wellness center dedicated to transforming sleep health and restoring overall wellness.

Our name represents the sacred union of healing disciplines, bringing together diverse expertise into a unified system of care designed to help individuals heal and thrive.

Our mission is to restore and enhance individual healing by optimizing sleep health through a collaborative, compassionate, and highly coordinated approach.

Our vision is to become the nation’s leading multidisciplinary center for sleep wellness, creating a new standard for how care is delivered and experienced.

At the heart of Rebis is a simple commitment:

Every person who interacts with us should feel _Loved, Heard, and Safe._

Why This Role Matters

For many people, this call is not just a phone call.

It is:

• their first attempt to get help
• their first moment of vulnerability
• their first impression of Rebis

The Guest Access Concierge is responsible for turning that moment into:

• trust
• clarity
• confidence
• action

This role directly drives:

• access to care
• patient experience
• clinic growth
• revenue

Position Summary

The Guest Access Concierge, commonly referred to as patient access specialist in general healthcare/hospital settings, is responsible for welcoming new guests and guiding them into their first appointment at Rebis.

This role combines:

• hospitality
• communication
• emotional intelligence
• and conversion skill

You are not simply scheduling appointments.

You are:

• helping people feel understood
• removing confusion
• guiding decisions
• and helping individuals take the first step toward healing

What Success Looks Like

A high-performing Guest Access Concierge:

• connects with people quickly and naturally
• makes individuals feel comfortable within seconds
• explains services clearly and confidently
• guides guests toward the right next step
• converts inquiries into scheduled appointments consistently
• responds quickly and does not let opportunities slip
• takes ownership of every interaction

Core Responsibilities

Guest Connection & First Impression

• Welcome every guest with warmth, professionalism, and confidence
• Create immediate trust and emotional safety
• Ensure every interaction reflects the Rebis standard

Appointment Conversion

• Convert referrals and inbound inquiries into scheduled appointments
• Confidently guide guests toward the appropriate visit:
• Awaken
• Core Assessment
• Empower
• Move conversations toward clear next steps

Service Explanation & Guidance

• Clearly explain the Rebis care model
• Help guests understand what to expect
• Reduce confusion and uncertainty
• Answer questions with clarity and confidence

Referral & Intake Management

• Work incoming referrals quickly and efficiently
• Create accurate guest charts
• Coordinate insurance verification processes
• Initiate and send intake forms

Provider & Guest Communication

• Communicate appointment confirmations to referring providers
• Send welcome emails and onboarding instructions
• Ensure guests feel prepared for their visit

The Type of Person Who Thrives in This Role

This is not a traditional call center job.

The best people in this role typically come from:

• hospitality (hotels, concierge, airlines)
• high-end customer service
• sales with a service mindset
• healthcare access roles with strong communication skills

You will thrive in this role if you:

• naturally connect with people and build rapport quickly
• genuinely enjoy helping others
• are comfortable guiding people toward decisions
• communicate clearly, confidently, and calmly
• can balance empathy with efficiency
• take ownership instead of passing problems along
• are highly responsive and do not let tasks sit
• take pride in delivering excellent service

You may struggle in this role if you:

• prefer transactional, task-based work
• are uncomfortable speaking with people frequently
• avoid guiding or influencing decisions
• struggle with urgency or responsiveness
• prefer working independently without accountability

Required Skills & Experience

• 1–3+ years of customer service, hospitality, or healthcare experience
• Strong verbal communication skills
• Ability to multitask and stay organized in a fast-paced environment
• High attention to detail
• Comfort using scheduling systems and digital tools

Preferred:

• experience in healthcare access or scheduling
• experience in hospitality or concierge roles
• experience in sales or conversion-based roles

Behavioral Expectations

All Guest Access Concierges are expected to:

• create a welcoming and reassuring experience
• communicate clearly and professionally
• take ownership of each interaction
• follow through on commitments
• maintain a high level of responsiveness
• contribute to a team-oriented environment

Department: Concierge Team

Reports To: Concierge Team Manager / Supervisor

Location: Rebis Headquarters: Longmont

Compensation: $20-23 per hour plus monthly bonus program

Benefits

• 401(k)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Unlimited PTO plus Paid Federal Holidays
• Complimentary Rebis Health Care Access to support your personal health
• Parental Leave