Student CEO (SCEO) - SAINT JOSEPH'S UNIVERSITY

CO-OP LOCATION

> Reports to : Operations Lead

> Classification: Full-time, seasonal

> FLSA Status: Non-Exempt

> Pay Type: Hourly

> Scope: 1 cafe

> Location: In-person at assigned cafe

Job Summary : The Student CEO leads all aspects of a Saxbys cafe operation while gaining real-world entrepreneurial experience through Saxbys' Experiential Learning Platform. This role provides undergraduate students with unparalleled ownership of a business while developing leadership skills across team development, community engagement, and financial management.

What You Will Own

• _Team Development:_ Build and lead a high-performing team of peers through effective recruiting, training, coaching, and performance management to create a positive work environment that embodies Saxbys' values and culture.
• _Community Leadership:_ Establish the cafe as a community cornerstone through exceptional hospitality, meaningful partnerships, and impactful initiatives that demonstrate Saxbys' commitment to making life better.
• _Financial Management:_ Drive cafe profitability by managing sales growth, labor costs, inventory, and overall operational efficiency while maintaining Saxbys' high standards for product quality and guest experience.
• _Brand Representation:_ Serve as the face of Saxbys on campus, effectively communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members.

Who You Will Support

• _Operations Lead:_ Collaborate on strategic initiatives, provide regular updates on cafe performance, and implement feedback to continuously improve operations.
• _Marketing Team:_ Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive cafe awareness and sales.
• _Recruiting Team:_ Assist in identifying, recruiting, and developing talent for both cafe positions and future Student CEO succession planning.

Who You Will Supervise

This position will supervise around 10-30 direct reports depending on the size of the cafe

What Success Looks Like

• Cafe achieves or exceeds budgeted revenue targets
• Cafe operates at or above budgeted Net Operating Income
• 30%+ of cafe staff are developed into Team Leads
• Guest satisfaction metrics consistently above 4.5/5

Where You Excel

• Confident Communicator
• Developer of Individual Contributors
• Master of Prioritization
• Adaptable to Change
• Autonomous Problem Solving
• Financial Acumen

What You Have Done

• Completed at least one year of undergraduate studies
• Prior Saxbys cafe experience preferred
• Demonstrated leadership experience in academic, professional, or volunteer settings
• Experience in customer service, hospitality, or retail preferred

What is Required

• Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities.
• Must be an undergraduate student of the partner organization in good academic standing
• Ability to work 30-40 hours per week during cafe operating hours
• Physical requirements:
• Able to stand, walk, and smile for extended periods of time
• Able to stoop and kneel
• Push, pull, lift or carry up to 35 lbs
• Ascend or descend ladders, stairs, ramps