NOKOUT Officer

• Manage the NOKOUT operations

• Ensure that service items, disposable plates, cutleries, stickers, bags used for

• food packaging etc. are available

• Take record on used stock

• Present daily, weekly, and monthly reports on performance

• Communicate with customers, take orders and dispatch (if need be)

• Ensure that orders are made, packed, and delivered properly

• Coordinate the dispatch riders

• Ensure that the cash-out process for the day are done correctly

• Close up total sales for the day in the delivery section

• Attend to customers’ complaints and enquires

• Take note of customers’ feedback

• Be aware of the menus that are available

• Perform any other task assigned.

Requirements

TECHNICAL SKILLS

• Ability to learn menu items and specials

• Knowledge and understanding of different packaging methods

• Knowledge and understanding of business policies and procedures

• Good data entry and typing skills

• Knowledge of health and food safety regulations

• Proficiency in the use of Microsoft Office tools.

SOFT SKILLS

• Excellent presentation skills

• Excellent organization, planning and coordination skills

• Strong multitasking skills

• Good intuition and administrative skills

• Good attentiveness and patience for customers

• Ability to perform well in a fast-paced environment

• Active listening and effective communication skill

• Excellent time management skills

• Good problem-solving and analytical skill

• Emotional intelligent skills

• Ability to work with minimal supervision.

• Strong interpersonal skills

• Excellent organization, planning and coordination skills

• Good intuition and administrative skills

• Ability to work with minimal supervision

• Ability to handle pressure

• Emotional intelligent skills.

EDUCATION AND EXPERIENCE

• BSc. /HND in Marketing, English, Hospitality Management, or any related

• field

• At least 2 years of experience as a Customer Service Officer or in related field.

BEHAVIOURAL COMPETENCIES

• Must demonstrate a high level of confidentiality, professionalism and sound judgment

• Must be able to adapt to changing work pressures

• Must be willing to work long hours and be very responsive

• Must be detailed oriented

• Must have a patient and proactive attitude

• Must have the ability to navigate stressful situations