Office Assistant / Client Services Support

Client Support & Operations Assistant

Senior Helpers

Senior Helpers is a growing in-home care agency serving seniors and their families. We're looking for a dependable, customer-service-driven Client Support & Operations Assistant to help manage phones, billing support, and day-to-day operational gaps as we continue to scale.

This role is ideal for someone who thrives in fast-paced environments, enjoys helping people, and can adapt to changing needs throughout the day. Make an impact in New Mexico today!

Key Responsibilities

Phone & Client Support (Primary Focus)

• * Answer incoming calls from clients, caregivers, and referral partners
• De-escalate concerns, listen empathetically, and route calls appropriately
• Serve as a reliable "first line" support so schedulers and leadership can stay focused
• Provide coverage through 5:00 PM on assigned days

Operational Gap Coverage

• * Step in when team members are out or overloaded
• Assist with light scheduling support when needed
• Transfer calls appropriately to HR, Nursing, Scheduling, or Leadership depending on the situation
• Assist with last minute call outs for clients

Flexible Weekend Support

• * Availability to support phones or urgent issues on weekends
• Schedule is flexible and planned in advance when possible

What We 're Looking For

• * Strong customer service and communication skills
• Comfortable handling phones and difficult conversations
• Organized, calm under pressure, and adaptable
• Basic comfort with billing, payments, or administrative work (training provided)
• Ability to triage issues and know when to escalate
• Experience in healthcare, home care, or customer support is a plus (but not required)

Schedule & Compensation

• * Mix of scheduled hours and flexible support as needed
• Competitive hourly pay based on experience
• Opportunity to grow into other departments (HR, Scheduling, Operations) over time

Why Join Senior Helpers?

• * Supportive leadership team
• Mission-driven work helping seniors and families
• Flexible schedule
• Real opportunity to grow as the company expands
• Health Insurance + 401K

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