Assistant Manager

**Company Overview**

At**SERVE Hospitality Group,** it’s more than smoothies—it’s about serving smiles, one guest at a time. Built on hospitality, connection, and community, every interaction is a chance to brighten someone’s day.

**SERVE Hospitality Group** proudly operates 30+ Tropical Smoothie Cafe locations and is rapidly growing. As a fast-scaling, multi-unit franchisee, we’re expanding this nationally recognized brand with bold energy and purpose. Backed by a strong development pipeline and committed internal capital, we’re building a culture-driven, high-performance business that blends speed, discipline, and operational excellence.

**About the Role**

Join a people‑first, hospitality‑driven team where leadership, energy, and positivity set the tone. As an **Assistant General Manager** , you’ll partner with the General Manager to drive operational excellence, develop high‑performing teams, and deliver outstanding guest experiences—ensuring the café operates at its best every day.

**Why Join Us?**

• **Competitive hourly pay of $15 - 17 per hour plus tips!** Compensation is based on availability and experience*
• **Work-life balance** with flexible scheduling and consistent closing times (9 pm)
• **Clean, healthy environment –** no fryers, no grease, just fresh ingredients
• **Career growth opportunities** with clear internal promotion pathways
• **Fun, fast-paced atmosphere** with room for creativity
• **Employee perks** with paid training, team rewards, and exclusive discounts
• **SERVE benefits package including medical, dental and vision insurance, plus a 401(k) with 4% company match******(eligibility based on tenure, age, and hours requirements)

**Key Responsibilitie****s:**

• Lead by example to coach, motivate, and support team members during every shift.
• Deliver friendly, accurate, and efficient service while resolving guest concerns with care.
• Ensure food safety, cleanliness, and brand standards are consistently met.
• Execute opening, mid‑shift, and closing procedures with accuracy and accountability.
• Assist with hiring, onboarding, and ongoing training to build a strong bench.
• Support labor management, inventory control, and waste reduction to meet targets.
• Partner with the General Manager on sales initiatives, cost control, and shift readiness.
• Promote an upbeat, hospitality‑first culture where teams feel supported and empowered.

**Our Ideal Candidate:**

• **Hospitality‑driven leader** with a positive, hands‑on approach.
• **Excellent communicator** who connects easily with guests and team members.
• **Strong decision‑maker** who stays calm, resourceful, and solutions‑focused in a fast‑paced environment.
• **Coaching mindset** with the ability to set expectations, give feedback, and recognize great performance.
• **Reliable and punctual** team members with dependable work habits.
• **Comfortable being active** with frequent standing, walking, and light lifting
• **Flexible with scheduling,** including evenings and weekends.
• **Minimum age 18;** high school diploma or equivalent required __(some college a plus)__
• **Legally authorized to work** under State and Federal guidelines.
• **Previous restaurant leadership experience** in QSR or fast casual __(1+ year required; 2+ years preferred)__.

**Join Our Team**

Apply today and start your adventure with SERVE Hospitality Group. Let’s blend up some brilliance together!

_**SERVE Hospitality Group is an Equal Opportunity Employer.**_