Spa Receptionist | 5 Star Luxury Hotel Spa in Baku, Azerbaijan

Role Overview

As a Spa Receptionist, you will be the first point of contact for guests at a luxury hotel spa in Baku. You will manage bookings, welcome guests with warmth and professionalism, coordinate with therapists, and ensure the reception area runs smoothly—helping deliver a seamless, five-star experience from arrival to departure.

Key Responsibilities

• Welcome guests, confirm appointments, and provide a polished check-in/check-out experience
• Manage spa bookings, rescheduling, and cancellations while optimizing the daily schedule
• Answer phone calls, messages, and in-person inquiries with clear, professional communication
• Explain spa services, packages, and facilities; guide guests to the right treatments based on their needs
• Coordinate closely with therapists and spa management to ensure on-time service delivery
• Prepare daily schedules, handle guest notes/preferences, and support smooth handovers between shifts
• Process payments, issue receipts, and support basic cash/card handling in line with hotel procedures
• Maintain a clean, organized reception area and ensure guest-facing materials are up to date
• Handle guest feedback and service recovery calmly, escalating issues appropriately when needed
• Support retail/product recommendations and upsell ethically by matching guests with suitable options

Required Skills & Qualifications

• 1-3 years of experience (previous spa or hospitality experience is preferred)
• Fluent in Azerbaijani and English (additional languages are an advantage)
• Excellent communication and interpersonal skills with a guest-first mindset
• Strong attention to detail and ability to stay organized in a fast-paced environment
• Professional appearance and discretion suitable for a luxury hotel setting
• Comfortable using booking systems, basic computer tools, and handling payments
• Ability to work flexible shifts, including weekends

What Success Looks Like

• Guests feel welcomed, informed, and cared for from the first interaction
• Accurate scheduling with minimal delays, errors, or double bookings
• Smooth coordination between reception and therapists, even during peak hours
• Consistent adherence to hotel/spa standards, SOPs, and confidentiality expectations
• Positive guest feedback, repeat visits, and strong support of spa revenue through thoughtful recommendations

Work Location

Baku, Azerbaijan (Luxury Hotel Spa).