Technical Support IT Engineer - Dublin - MSP Microsoft Engineer

Technical Support Engineer Level 1 - MSP Microsoft Partner - Dublin 12

Office based role 5 days per week in Dublin 12.

Our client, a growing and dynamic MSP based in Dublin 12, is seeking a motivated and enthusiastic Level 1 IT Support Engineer to join their technical support team. This is an excellent opportunity for someone early in their IT career who wants to grow within a fast-paced managed services environment.

You’ll work as part of a collaborative helpdesk team, providing frontline support to clients and assisting with day-to-day technical issues. You’ll also receive support, ongoing training, and the opportunity to develop your technical skills further.

Key Responsibilities:

• Act as the first point of contact for technical support via phone, email and ticketing system

• Log, track and update support tickets with accurate detail

• Provide support for desktops, laptops, printers and mobile devices

• Perform password resets, account administration and software installations

• Provide support for Microsoft 365 and common business applications

• Troubleshoot basic networking issues (IP addressing, DNS, DHCP)

• Escalate complex issues to Level 2 engineers with clear documentation

• Assist with onboarding and setup of equipment for new users

• Work closely with colleagues in a professional, customer-focused manner

Requirements

• 6–12 months+ experience in an IT Support or Helpdesk role

• Must have experience working in an Irish MSP or Microsoft Partner

• Microsoft 365 administration and Active Directory experience is required

• Strong knowledge of Microsoft Windows and Microsoft 365

• Basic networking understanding (IP, DNS, DHCP)

• Excellent communication and customer service skills

• Ability to follow procedures, log issues and work to SLA

• Must be based in Ireland and have a valid visa to work legally to work in Ireland

Benefits

Benefits (after probation):

Basic salary for this Level 1 IT Support role Euro 32,000 - 38,000

• Company pension scheme

• Income protection

• Training allowance for professional development

• Regular team building events

• Staff discounts on IT hardware

If you have the required technical support experience within an MSP, send your CV to Stack and Co today.

_You must be legally permitted to work in Ireland and currently located in Ireland to apply. No visa sponsorship available._