Client Relationship and Communication Specialist - مسؤول تواصل

Company Overview

We are a powerful team of close-knit creatives with a variety of skills and tonnes of experience; fluent in all things AI and system solutions, mobile development, web design, digital marketing, and creative services. We pride ourselves on delivering high-quality products that make a difference to our clients. We work with a range of organizations from various sectors and we always tailor our services to meet their unique requirements.

Key Responsibilities

1\. Client Communication:

• Build and maintain long-term relationships with existing and potential clients.
• Handle client inquiries via phone, email, or meetings.
• Ensure prompt and effective responses to client requests and issues.

2\. Client Experience Management:

• Monitor client satisfaction and prepare regular reports for management.
• Identify client needs and recommend customized technical solutions.
• Coordinate with other departments to meet client expectations.

3\. Develop and Implement Communication Strategies:

• Create and execute a clear communication plan, including meetings, reports, and activities.
• Keep clients informed about the latest updates and new products.
• Assist in organizing events or conferences to strengthen client relationships.

4\. Sales Support:

• Promote the company’s services and convince potential clients of the value of collaboration.
• Work closely with the sales team to identify and develop new business opportunities.

5\. Reporting and Analysis:

• Prepare regular reports on client relationship performance and suggest improvements.
• Analyze client feedback and recommend enhancements to internal processes.

Qualifications and Experience

• A minimum of 2 years of experience in client relations or communication roles.
• Fluency in English (both spoken and written) is mandatory, along with strong Arabic language skills.
• Familiarity with technical services or products.
• Proficiency in Customer Relationship Management (CRM) tools.

Key Skills

• Exceptional communication and trust-building skills.
• Effective problem-solving abilities.
• Strong organizational and multitasking skills.
• Negotiation and persuasion capabilities.
• Teamwork and collaboration mindset.

Benefits

• A dynamic and growth-oriented work environment.
• Opportunities for skill development through internal and external training programs.
• Performance-based incentives.