General Manager of Hotel

The general manager of a hotel property is in charge of all daily hotel operations to guarantee that guests enjoy an outstanding experience. They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management , expense management, team building, and employee development. This position requires a flexible and dynamic problem solver with exceptional leadership abilities who can empower their staff to deliver superior customer service to hotel guests, associates, and visitors. They act as brand ambassadors, providing leadership and strategic direction to all departments of the hotel.

GM DUTIES AND RESPONSIBILITIES:

• Oversee the operations of the hotel.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating [Budget](https://setupmyhotel.com/homepage/hotel-management-glossary/budget.html "Budget is a business plan, usually expressed in monetary terms."), [Marketing](https://setupmyhotel.com/homepage/hotel-management-glossary/marketing.html "A system of interrelated activities formulated to plan, price, promote and make available the services or products offered by the hotel to potential customers or guests in a particular target market.") & Sales [Plan](https://setupmyhotel.com/homepage/hotel-management-glossary/meal-plan.html "Room and meal package, examples of a meal plan or plan are CP, MAP, AP etc.") and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and manage
• Deliver hotel budget goals and [set](https://setupmyhotel.com/homepage/hotel-management-glossary/set.html "Set: Allowing an item to go from a soft or liquid state to a firmer, more solid state.") other [short](https://setupmyhotel.com/homepage/hotel-management-glossary/short.html "Short - Used to describe a product which is very crumbly and tender due to a high fat content.") and long term strategic goals for the property.
• Developing improvement actions, carry out [costs](https://setupmyhotel.com/homepage/hotel-management-glossary/cost.html "Cost is the price paid to purchase an asset or to pay for the purchase of goods or services. Also frequently used as a synonym for expense.") savings.

And other things we can discuss once we meet.