Internal Sales Associate

This role is for one of Weekday’s clients

Salary range: Rs 600000 - Rs 800000 (ie INR 6-8 LPA)

Min Experience: 5 years

Location: Bengaluru

JobType: full-time

Requirements

Position Summary: The role involves managing customer interactions, handling quotations and purchase orders, supporting external sales teams, and ensuring smooth coordination of sales processes. The ideal candidate should have engineering expertise , strong knowledge of CX and CRM tools , and experience working in an MNC environment.

Key Duties

Customer Engagement & Sales Support

• Handle customer inquiries and provide product information.
• Respond to RFQs (Request for Quotation), prepare and send quotations based on customer requirements.
• Process purchase orders (POs) and ensure timely follow-ups with customers.
• Maintain excellent customer relationships by addressing queries and concerns effectively.

Sales Coordination & CRM Management

• Maintain and update customer interactions in the CRM system to track sales activities.
• Analyze customer requirements and provide insights to the external sales team.
• Handle documentation and coordination for import and export transactions
• Generate and analyze MIS reports for sales tracking and performance evaluation.

External Sales Support

• Work closely with the external sales team to provide back-end support.
• Assist in lead generation, follow-ups, and converting inquiries into sales.

Skills & Qualifications:

• Bachelor's degree in Engineering (Mechanical, Industrial, or related field).
• Hands-on experience in CX and CRM tools for managing customer relationships.
• Experience working in an MNC environment with cross-functional coordination.
• Proficiency in MS Office (Excel, Word, PowerPoint) and MIS reporting.
• Ability to multitask, prioritize, and work in a fast-paced environment.