Quality Assurance Technician

Westrock Coffee · Johor Bahru, Malaysia, MY

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Checked against dover. Still accepting applications.

Perform quality checks (roast color, % moisture, grind analysis, weights, etc.) of raw material and product soon after a grinder/packing line has undergone an item change.
Document results of quality checks.
Identify and segregate non-conforming goods for proper disposition and notify QA superior or Manager.
Visually inspect returned goods delivered by warehouse and, if necessary, perform analysis on goods and record results
Determine disposition of returned goods.
Receive and analyze certain customer complaints
Retrieve production samples (after deemed acceptable) of each blend and forward to Cupping Lab for sensory analysis
Ensure physical blend "target" samples are properly maintained and updated.
Perform general daily housekeeping in the work area to maintain a quality/safe working environment.
Collect, organize and set up product samples for sensory cupping.
Prepare or collect samples for external third-party lab testing.
Assist in handling Halal application, renewal, as well as other matters with local authorities (e.g., Health Certificate, etc.) whenever required
Other duties assigned by superior and Head of Department.

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