Founding Enterprise Customer Success Lead

About Zingage

Zingage builds AI infrastructure for home care—the fastest-growing segment of healthcare. Our voice agents and automation tools help 400+ agencies orchestrate 10+ million patient visits annually. We're backed by Bessemer Venture Partners, TQ Ventures, and founders from Ramp.

About the Role

This is the first dedicated enterprise CS hire at Zingage. You'll own the success of our largest accounts—national home care networks and health systems.

You'll report to our Director of Customer Success and work directly with the founders and engineering team. This is a strategic, technical, customer-facing role at the intersection of product, engineering, and customer operations.

What You'll Do

• Own end-to-end success for enterprise accounts from pilot through expansion
• Run strategic cadence calls with executive stakeholders at national health systems
• Identify workflow gaps and automation opportunities during operational audits
• Coordinate tightly with engineering on technical issues—triaging problems, not just escalating them
• Build repeatable playbooks for enterprise onboarding and white-glove service
• Travel to customer sites for go-lives, QBRs, and relationship building (~30%)
• Influence product roadmap based on enterprise customer needs

Who You Are

• 3-7 years in enterprise SaaS—CSM, solutions engineering, or technical account management
• Technically fluent—comfortable with APIs, debugging, and working alongside engineers
• Operator mindset—you build systems, not just follow runbooks
• Executive presence—you translate technical complexity into business outcomes
• High ownership—you fix problems before being asked

Healthcare experience is a plus but not required—we can teach home care. We can't teach urgency.

Why This Role

• Ground floor of enterprise: You're building the playbook, not inheriting one
• Direct founder access: Work daily with the CEO and CTO on the company's most important accounts
• Compounding upside: Variable comp tied to pilot conversions, expansions, and renewals—if you win, you win big
• Founder-track apprenticeship: See how enterprise deals shape fundraising, product, and company trajectory

Compensation

• Base : $120K–$170K (NYC) / $100K–$140K (Remote)
• Variable : OTE up to $190K tied to pilot conversions, expansions, and renewals
• Equity : Yes

Location

NYC strongly preferred. Exceptional remote candidates considered.

Interview Process

1. Founder Screen (30 min) — motivation, slope, enterprise experience

2. Phone Screen (30 min) — customer success experience

3. Case Study (async) — diagnose a pilot at risk and propose a recovery plan

4. Working Session (60 min) — walk through a real enterprise scenario with the CS Director

5. References